A: Our services are designed for women who need a reliable, trusted extra hand in daily life — whether navigating a life transition, a challenging season, or seeking dependable everyday support.

A: We are based in Redlands, CA and primarily serve Redlands, Yucaipa, and the surrounding areas. Clients outside of these areas are considered on a case by case basis.

A: Yes. You will always work with the same familiar, trusted presence.

A: At this time our services are offered in English only. We hope to expand our language offerings in the future and appreciate your understanding.

A: Yes — we work with legally authorized representatives, such as a family member holding Power of Attorney, and all arrangements are handled according to the client's wishes.

Your first consultation is a free, no-obligation phone conversation where we get to know each other and discuss your needs. If we are a good fit, the next step is to meet in person, at which point you will review and sign our service paperwork — either in person or electronically.

A: We offer a simple, all-inclusive hourly rate that covers all local travel within 20 miles of your home — no hidden fees, no separate charges. Our current rate is discussed during your free consultation.

A: No. You sign one service agreement that covers all of our work together. It continues on a month to month basis and can be ended by either party with three days written notice.

A: Sessions can range from one hour to a full day, scheduled daily, weekly, monthly, or as needed — whatever fits your routine.

A: We kindly ask for at least 24 hours notice to cancel a scheduled session. Cancellations made with less than 24 hours notice may be subject to a cancellation fee as outlined in your service agreement.

A: If we need to cancel due to illness or emergency we will notify you as soon as possible.

A: Payment is due at the conclusion of each session. We accept cash, credit and debit cards, and Zelle.

A: Yes. Little Way Support is a licensed business in the City of Redlands and fully insured. A certificate of insurance is available upon request.

A: All client information is kept strictly confidential and handled in accordance with California privacy laws, including the CCPA. We will never share your information with any third party without your express written consent, except as required by law.

A: Our first action is always to call 911, followed by contacting your designated emergency contacts. We are not a medical service, but we respond immediately to any emergency.

A: No. Little Way Support is strictly a non-medical personal assistance and companionship service. We do not provide medical care, administer medication, or assist with personal hygiene. A full list of services outside our scope is available on our Services page.

A: We maintain a copy of your signed service agreement, a Proof of Service for each session, and an Emergency Contact and Medical Information Form. All records are kept securely and confidentially for a minimum of four years.

A: Pets are welcome — please disclose any pets prior to our first session. We reserve the right to pause or discontinue a session if a pet poses a safety concern.