FAQs

A: We offer a simple, all-inclusive hourly rate for our services. This flat-rate approach covers all local travel within our 20-mile service radius, so you never have to worry about hidden fees. For special, pre-approved trips that go beyond this radius, a separate billing structure applies, and we are always happy to provide a clear estimate for you to approve before proceeding. We believe in being transparent and will discuss our current hourly rate with you during our free, no-obligation consultation.

A: Our typical hours for scheduled services are Monday to Friday, from 8:00 AM to 6:00 PM. We are closed on Sundays. Saturdays are available by appointment only, primarily for transportation to Church services and other special events.

A: No. We believe in flexibility, so we don't require long-term commitments. You sign one master Service Agreement that covers all our work together. This agreement is ongoing and allows you to schedule services as much or as little as you need—from a single one-time appointment to a regular weekly schedule. The agreement can be ended by either party with three days' written notice.

A: We understand that plans can sometimes change. We kindly request at least 24 hours' notice if you need to cancel a scheduled appointment. This allows us to manage our schedule and offer the time to another client. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee as outlined in our service agreement.

A: While it is extremely rare, in the event of an illness or a personal emergency, we will provide you with as much advance notice as possible. You will, of course, never be charged for any service we are unable to provide, and we will do our best to reschedule your appointment as soon as possible.

A: When we enjoy an outing together, such as a meal at a restaurant or a trip to a museum, the client is responsible for the costs of the activity. To allow for a seamless experience, this includes the expenses for both the client and their companion.

A: Our business is licensed and based in Redlands, CA, and we primarily serve clients in the Redlands and Yucaipa communities. We are happy to consider clients in neighboring communities, which are evaluated on a case-by-case basis to ensure we can meet both your needs and local business requirements.

A: To ensure the comfort and safety of both our clients and our team, Little Way Support is currently specializing in providing services exclusively for women.

A: Yes. We believe consistency is the foundation of a trusting relationship. At Little Way Support, we ensure you will always have the same familiar and trusted partner helping you, allowing for a genuine and stable professional relationship to be built.

A: Yes, absolutely. Little Way Support is a licensed business in the City of Redlands and is fully insured with General Liability, Professional Liability, and Commercial Auto insurance for your complete peace of mind.

A: Your privacy is our utmost priority. All client information is kept strictly confidential and is handled in accordance with our detailed Client Service Agreement and applicable California privacy laws. We will never share your information without your express written consent, unless required by law.

A: Our first and most important action is to call 911 to ensure immediate medical help is on the way. As authorized in our service agreement, we will then contact the designated emergency contacts you have provided. Our role is strictly non-medical, but we are committed to taking responsible and immediate action in any emergency situation.